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Advice: Before you make your first deposit in $, set up a strong alphanumeric password and turn on two-factor authentication right away. We use the best encryption to collect, store, and process account holders' information. Traffic goes through TLS 1.3, databases use AES-256, and server-side firewalls keep unauthorised people from getting in.
The information collected includes your name, address, payment information, and gaming activity, all of which are subject to Canada laws. Depositing or withdrawing $ for financial transactions requires verified payment methods, and all transactions are watched for any signs of fraud. Data shared with payment processors or verification partners is always kept under strict control and processed according to data minimisation and retention policies, always in line with legal deadlines.
Users can ask for full details about the information stored, fix any mistakes in their account, or delete their file permanently, as long as it is allowed by Canada law. To start data enquiries or handle consent, get in touch with customer support through the user dashboard on the platform. Start your journey by looking at your account settings and changing your privacy settings to fit your needs as a Canadian player. This way, you can enjoy responsible entertainment with transparency and control.
Always use correct information to set up your account so that deposits to $ and withdrawals from your balance in $ go smoothly. When you sign up, verify your account, make a payment, or talk to support, the system collects information. Common information includes your name, phone number, email address, payment method, ID documents, location, device details, and activity logs for the site.
We use encrypted protocols to process each data point and store it on secure servers in Canada. Only authorised staff can access information, and they can only do so to verify identity, make payments, find fraud, settle disputes, or meet legal obligations. Logs of sessions, balance changes, and support questions are kept for a certain amount of time according to Canada law. This is to protect you and follow the law.
Only share data with service providers that are absolutely necessary.
Only encrypted channels are used to send necessary information to authorised third parties who are in charge of processing payments, verifying customers, and providing technical support.
In some cases, the government or supervisory authorities in Canada may need access to certain information for legal proceedings or regulatory audits.
Marketers and other businesses that aren't related to you can't buy or rent your personal information.
All outside parties are legally required to keep data private and safe. Data access is only allowed for operational reasons, and there are full monitoring and regular audit protocols in place.
To limit unnecessary sharing, user authentication and access logs are carefully kept up to date and checked.
To limit the collection of your browsing preferences, like device type, session length, and pages viewed, turn off non-essential cookies in your browser settings. Necessary cookies stay active to make sure that logins are secure, payments are safe in $, and account sessions are kept up.
You can change your mind about analytic or marketing cookies at any time in your account settings. If you don't accept some cookies, it could affect promotions and how games are personalised.
Third-party analytics tools only get anonymous, aggregated data. No direct identifiers, payment information, or $ balances are shared beyond what is needed for the site to work.
When you sign up, you need to show proof of age, like a government-issued ID. In Canada, only people who are older than the legal age can open an account, put money in it, or start a withdrawal in $.
Encourage responsible behavior by keeping credentials private and never sharing account access with minors.
For more assistance, refer to national helplines and safeguarding organizations operating within Canada.
You can send specific questions or requests about how your data is used through the secure support portal in your profile. Only team members who have been given permission can talk about sensitive topics. You should get a response within 24 hours.
Attach any screenshots or documents that will help us quickly figure out what your problem is.
If you have an urgent issue with your personal information, like suspected unauthorised access or changes, use the "Data Issue" subject line in your message to get a faster response.
When you send an email or text, always use the same registered email or phone number to verify your identity.
Ways to Get in Touch | Expected Time for Response |
---|---|
Live chat is available 24 hours a day, 7 days a week | within 10 minutes |
Email us at [email protected] Mon–Fri | Within 24 hours |
Online Form (profile section) Round-the-clock | Within 12 hours |
Request a transcript of any data-related interaction for your records.
If the provided answer does not resolve the issue, escalate by selecting the “Escalate Case” button in your account contacts section, mentioning your ticket number.
All communication is processed in accordance with local data handling laws relevant to Canada residents.
Bonus
for first deposit
1000CAD + 250 FS