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Every profile must be verified within a short time after signing up and before making a withdrawal request. You need to upload proof of identity (like a passport, driver's license, or valid national ID) and proof of address (like a utility bill or bank statement from the last 90 days). The name and address must be exactly the same as what is on the registration.
All documents sent in by users in Canada are checked according to the country's data protection rules. Files that are sensitive are encrypted and sent safely. Unless more information is needed, reviews usually take between 24 and 72 hours to finish. If you don't finish the authentication process, your account will be limited, and you won't be able to deposit or withdraw money. To get your winnings, the balance in $ must be connected to a verified holder whose records match all of the ones you sent in. If your personal information changes, make sure to let us know right away so that we can keep providing you with service.
Set weekly and monthly deposit limits that work with your own budgeting plans. For participants from Canadian, the initial deposit limits usually start at $200 per day and can go up after the account is verified. You can set your own limits by going to your profile settings. You can lower the default amounts right away or ask for more. For higher limits, you may need to verify your identity.
Withdrawal boundaries exist to ensure security and uphold responsible financial management. Single cash-out transactions can range from $20 (minimum) to $5,000 (maximum) per 24-hour period. Requests exceeding the upper boundary may be split into multiple installments, depending on operational checks and your relationship-level status.
Monitor transaction history in the account dashboard for transparency over your $ balance movements. Automatic notifications are sent if incoming or outgoing transfers approach the preset limits. Contact customer care to request temporary or permanent adjustments with supporting identity documents, ensuring compliance with Canada anti-money laundering standards.
All limits are there to help you avoid spending too much and to help you stay financially healthy in the long run. Use optional tools like self-exclusion or cooling-off periods, which also reset the limits on transactions during active sessions. Managing the available $ responsibly makes sure that everyone has a safe and controlled gaming experience.
Before you activate any promotion, make sure you know what the bonus turnover requirements are. Most offers require users to play through the bonus balance—usually between x20 and x50 times the initial bonus amount—before they can withdraw their winnings in $. To avoid confusion, keep track of your progress in your account area.
Only bets on slots usually count 100% towards the turnover requirement. Bets on table games or live games might only count for 10% to 20% or not at all. Check for max bet limits when using bonus funds: exceeding the designated amount per spin or round (commonly 5 $) can void rewards. Some promotions apply only to select games. Review which titles are eligible so accumulated progress counts.
Bonuses often come with expiration dates–commonly 7–30 days from activation. Unused bonus cash or free spins will be removed from your balance after this period, along with any winnings derived from them. Active bonuses might restrict withdrawals until requirements are fulfilled or the promotion is forfeited in your profile. Withdrawal of deposited or bonus funds is only available after all applicable conditions are met. Contact support if you have any doubts about bonus rules or usage periods.
Always send your identity documents and payment information through the secure forms in your personal profile. This keeps people who shouldn't have access out and follows Canada data protection laws.
Only information that is required for account management, payment processing, and compliance with regulatory requirements is collected. This includes identity verification data, contact details, transaction histories, and device information. All personal and financial information remains encrypted both during transmission and while stored on secure servers, physically located within regulated jurisdictions.
Data is never sold or used for unrelated marketing purposes. Disclosure to third parties takes place solely for legal obligations such as anti-money laundering checks, or for authorized payment providers to process deposit and withdrawal requests in $. All partners undergo strict vetting to maintain confidentiality and integrity of user records. Customers may request access, rectification, or deletion of their stored data at any time–such requests are processed within statutory timeframes set by local legislation and security protocols.
Be careful: never give out your login information or credit card information outside of the official portal. If you have any contact that seems suspicious, you should report it right away using the secure support channel.
If an issue arises regarding transactions, balance in $, or service functionality, submit a complaint directly via the support portal within your account dashboard. Attach detailed information, such as relevant dates, transaction numbers, and screenshots, to enable prompt investigations.
Support channels include real-time chat, dedicated email, and an in-platform messaging system. Agents are available 24/7 to address requests in Canadian and English. When contacting support, always provide your account identifier for faster case processing.
If the answer doesn't solve your problem, use the escalation form in your profile area to send it to the compliance team. Every problem that is escalated gets a unique reference code and a response within 72 hours. Most questions, even those about when to deposit or withdraw money, are answered during this time.
Customers can get free help from an independent Alternative Dispute Resolution (ADR) service if they have ongoing problems with financial transactions. Requests for ADR referral are submitted through the compliance team, who will provide full instructions and required documentation list. Retain all correspondence and evidence connected to your complaint until final resolution. This process follows the rules set by Canada and makes sure that every player is treated fairly.
If you see any unauthorised activity on your account, take action right away: change your password and get in touch with support right away. If you break the rules, such as creating multiple accounts, submitting fake documents, or making suspicious transactions, your account may be temporarily suspended or permanently closed. If you are found to have done something wrong, any remaining balance in $ will be taken.
Type of Violation | First Step | Another Result |
---|---|---|
Identity Misrepresentation | Account freeze, document request | Closure, withheld winnings |
Unauthorized Payment Methods | Transaction reversal | Account limitation |
Multiple Accounts | Access restriction | Permanent ban |
Collusion or Cheating | Investigative suspension | Balance forfeiture |
Bonus
for first deposit
1000CAD + 250 FS